Millions of us have used their speech recognition technology—in our phones, our cars, and our apps.
This includes more than 10,000 hospitals in the U.S. and 150,000 doctors and caregivers who rely on Nuance Communications for what can be life-saving transcription. That segment of their business was hard hit by NotPetya, which the company announced in June.
One month later, the company announced 75% of its clients across all platforms had been restored, with 25% still in progress. And earnings took a hit.
All along the way, the company was blogging about what happened, dispelling misinformation, and this week issuing an online apology:
"As cybercrimes become more sophisticated and prevalent, we must all stand together to protect each other. There is no doubt that we are emerging from this incident as a stronger, more secure company."
All of this is a reminder that a breach, hack, or cyber attack is more than a technology issue. It is a financial issue, a relationship issue, and a trust issue.
Read their blog posts below and ask yourself: Is my company prepared? Do we have a strategy for communicating and apologizing while IT focuses on the technical fixing?
The complete Nuance Communications apology after NotPetya
Nuance Communications post to clients: Separating Malware Facts From Fiction
Nuance Communications message to clients: Malware, Knowledge Is Power