Bob Sullivan is the author of four books, including the 2008 New York Times Best-Seller, Gotcha Capitalism, and the 2010 New York Times Best Seller, Stop Getting Ripped Off! His latest, The Plateau Effect, was published in 2013, and as a paperback, called Getting Unstuck in 2014. He also offers an online course, a 30-day challenge to Get Unstuck in Your Career. He worked for MSNBC.com/NBC News for nearly 20 years, much of them creating and writing the popular consumer/tech blog The Red Tape Chronicles. Now an independent journalist, he is still a contributor on CNBC.com and NBCNews.com, and continues to appear on NBC TV programs as a consumer and technology expert. He is a contributor at Credit.com, writing about fraud, scams, and the economy. His stories have also appeared in The New York Times, New York magazine, BoingBoing.com and on dozens of other sites.