This is nice timing by guest blogger Morey Haber.
You probably know that it is National Cybersecurity Awareness Month. Well, Haber has ideas on creating the right cybersecurity culture across the company.
It goes well with this week's theme: "Cybersecurity in the Workplace is Everyone's Business." Read his article and see if you agree.
One of my favorite spam emails are from cybersecurity companies soliciting security awareness training for your employees.
Think about it. You are receiving spam email, potentially a phishing attack, from a company offering services on how not to fall for a fraudulent email scam.
Seems kind of counter intuitive—much like Equifax offering credit monitoring services. Yes, I went there, but my point is really around security awareness, not taking jabs at email solicitations businesses use to market their services or communicate trends in the marketplace.
Security awareness is much more than training, knowledge, and attentiveness. It becomes a culture in your business, a part of your everyday lives, and is much more than identifying the latest phishing email.
Security awareness is not a paranoia, but can be looked at in the extremes if misunderstood. This was certainly the case when Yahoo labeled its security professionals the “Paranoids.”
Security awareness does require education, but it also requires intelligence. When to respond and when to correctly ignore a situation.
If every event, alarm, and situation becomes a problem, security awareness is no different than extreme paranoia. This can take on many forms, from cybersecurity to physical access. It can be overly dramatized by requiring all visitors to register their laptops (now mobile phones, tablets, or even USB keys) upon security check-in to a building as a visitor but denying them even guest access to the Internet or corporate network in any form.
Security awareness needs a causal relationship of action, threat, and outcome, not just a blanket statement of denial, or do not do.
This is how we take basic education and training past guidelines to intelligence and attentiveness. Knowing why it is a problem versus just following the mandate. Therefore, when we consider security awareness education, we need to consider the following factors in our corporate training:
- All businesses have crown jewels. Whether it is sensitive data, physical assets, personally identifiable information, classified government material or just private information in general. Team members should be trained on what this information looks like, how to handle sensitive information, and what could happen to them and the business if the information is stolen—physically or electronically.
- Security awareness also has a legal component. All employees, contractors, and applicable third parties handling sensitive information should be trained, and when appropriate, sign a nondisclosure agreement.
- The labeling and handling of sensitive information is key in any form used to communicate the contents. This could include labeling emails as confidential, appropriate levels of encryption for storage and transmission, and even include the destruction of material from shredders to wiping disks securely.
- The concepts of authorization and authentication are key to security awareness. This includes everything from biometrics to passwords and multi-factor authentication. Context aware access from geolocation to concurrent login information is a major part of this, and ensures proper methods for protecting access to sensitive information and applications as appropriate.
- Traditional security awareness training covers cybersecurity threats and modern attack vectors like malware, phishing (in all forms), and social engineering. This is more than just “do not click on a link.” It needs to cover why you should not click on a link to raise the bar of attentiveness and ultimately intelligence.
- Physical access is just as much a part of security awareness training as cyber. This includes building access, door access, security badges, and reporting of incidents. If a stranger is present, how would you notify the appropriate people, right? This also includes possessions that should never be permitted in the workplace, from drugs to firearms or even personal computers.
- And finally, for all the grandeur of security awareness, all team members should be aware of the consequences in the event of a violation. This could be personnel discipline, but also should establish ground rules for what can happen to their employment or company if a violation occurs. If people understand the risk, and why, they are more likely to show attentiveness to the problem than just “it's policy.”
In the end, security awareness means you comprehend that there is the risk for individuals to deliberately or accidentally steal, damage, or misuse the information or assets prized by an organization.
Raising awareness can come in many forms—from education to cultural changes—but in the end, it must be a part of daily business in order to be effective.
Just stating that “we have done our annual security awareness training” is simply not enough. Any good executive understands the importance of measuring the business.
I would encourage all teams to measure the effectiveness of security awareness training, policies, and procedures via penetration tests and role playing. This could even include basics like online-based situational tests that are required for all users to participate to confirm basic knowledge transfer.
Therefore, security awareness should be viewed as a key business enabler, not just a policy and rules restricting the business.
If anything, it could end up saving your business.